Ordering Goods


You can view our full product range, check availability and order on this website.

By Phone

Simply call 01653 697440 during shop hours, Mon–Friday 9am -5pm, Telephone orders are always welcome, and we can advise you on sizes and give other information if necessary.

By Email enquiries@whiterosesaddlery.co.uk

Click and Collect

Place your order online and collect from our premises in Malton.  Race meetings/dates where our trade stand will be are shown on this website.

How to Return or Exchange a Product

We hope that you are entirely happy with your purchase, however, should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition and not damaged within 28 days, starting the day after the day on which the goods are delivered, however you need to inform us that you want to return the goods within 14 day, which starts the day after the goods are delivered.

You can return unwanted items with the completed returns form that accompanied your order.  All refunds are for products only – postage is non-refundable.

Please note that unless damaged, defective, or mis-described we are unable to exchange or accept the return of:

  • Personalised goods such as embroidered rugs or saddle pads
  • Any item made to customers own specifications

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed but will be no more than 14 days from receipt at exceptionally busy times.

The delivery cost of returning goods to us is your responsibility. If you are returning items from outside the UK, all Customs and import duties will be your responsibility, when booking your return, you should select duty payable by sender.

Returned goods are your responsibility until they are received by us. We strongly recommend obtaining proof of postage when sending items and please ensure the goods are packaged sufficiently well that they cannot get damaged during transit to us.

We will refund in full or replace items for exchange but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e., if the item is dirty or damaged and not fully resalable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified as soon as possible and returned as soon as possible. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.

All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

Product Descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make changes, technical or otherwise.

Any bespoke or made to measure orders may take 2 weeks to dispatch

Customer Services 

To contact our Customer Services department, call 01653 697440, send an email to enquiries@whiterosesaddlery.co.uk or alternatively write to:

White Rose Saddlery Ltd, Heathcote House, 64 Welham Road, Norton, Malton, North Yorkshire, YO17 9DS.

We welcome any comments which help to improve our services.

Opening Hours
The shop is open:

Monday – Friday 9am-5pm
Saturdays – CLOSED
Sundays – CLOSED

Out of shop hours appointments please contact 07850 329632.